Had to repair my front and rear bumper through my insurance coverage and discovered out that they specialized and trained by numerous German vehicle makers. She also detailed my cars and truck which was over and beyond. We're sure that you'll want to leave a positive evaluation after we have click here actually finished working on your cars and truck's outside, engine, or interior.
Regrettably my Porsche remained in an accident, however luckily Katelyn and Robert at Sterling Collision were there to assist ensure it was repaired and returned as if it was brand-new. Katelyn and Robert are incredibly good at exactly what they do, and they take pride in their jobs. They interacted very well throughout the entire procedure of the repair, even if it was bad news. I would highly advise Sterling Collision for the work that they did, and for the professional individuals they utilize.
Went here as one of AAA recommendations. Might not be pleased with the finished work. Took a bit longer than I anticipated however that was due to their high requirements. Tiffany was terrific with communicating updates. Really satisfied.
Just recently finished the second check out for my Audi RS5 in a little over a year. After the first, really comprehensive particles damage, I was going to trade the automobile but the work carried out by Sterling was so great that I entirely U-turned and it resembles new and a "keeper". A current minor rear end repair left me with no concerns about the pearl effect Audi paint surface match or certainly any procedure they had to do, after the very first experience. This place would be pricey if by yourself cent however as you can go where you pick for insurance coverage funded repairs, do not go anywhere else with your Audi, Bentley, BMW, Lambo, Porsche. Props not only for Robert and Katelyn at the client facing end, however also for the folks doing the wonderful work on the cars behind the scenes.
We have actually had nothing however exceptional serivce from Roswell Collision. They constantly go above and beyond exactly what we have brought our lorry in for. We are repeat customers and would rule out going anywhere else.
Unrecommended and inappropriate body store. Despite the satisfying body work, there are a lot of unfavorable factors that leave me not able to recommend Sterling Collision to fellow Yelpers-- inappropriate turn-around time, over-inflated prices, and lack of customer care: 1) ** Long Turn-around time ** I worked with Jeremy. It took 8 weeks for Sterling to fix my cars and truck. Other shops estimated me a 2 week turn-around time to do the same work. Against my much better judgement I went with Sterling who initially estimated me 4 weeks. I assumed the additional two weeks' time at Sterling versus other shops would make sure a better task. I was wrong. 4 weeks quickly became 6 weeks ... 7 weeks ... then 8 weeks. After the 5 week mark I began to ask about about the status of the vehicle-- I was offered the same reason on three various occasions: "the vehicle is being rubbed out." Seriously? For three weeks? Exactly what this substantial time period totals up to in dollars: 8 weeks of a car rental (tiniest economy car) runs an additional $1800 plus taxes and costs. I can comprehend renting a vehicle for 2 weeks-- but two months is undesirable. Their process: As soon as you drop off your cars and truck, they tear down your vehicle so you cannot change your mind. They let it sit in the store for 7 days while they "process documents." A week later on they order the parts which takes 3 days to show up. Then they continue to deal with your vehicle ... as their personnel also works on other automobiles. If your vehicle is not a Maserati or Ferrari it is not a top priority. This procedure translates into months of waiting and waiting with car rental costs stacking up on top of their currently inflated repair expenses. 2) ** Over-inflated Prices ** Other shops quoted one third of what Sterling charges. In truth, when Sterling saw my independent appraisal expenses, they padded another $4400 on top of the written appraisal without considerable reason. To be reasonable, the independent appraiser did alert me that Sterling is popular in the market for over pumping up the repair costs, yet I figured I 'd pay a little bit more loan for better results. Was their body work great? Sure. I cannot grumble. Was it worth the extra time, vehicle rental, and body work expenses? No. There are lots of other body shops who do equally great. 3) ** Lack of Customer Service ** Dropping off ones automobile is a cinch. The check in procedure goes unhitched. It's getting your cars and truck back where the problems start. Once I dropped off my vehicle I never ever heard back from the service representative. After 4 weeks I was the one who had to call to learn how the repair works were going. I was told it 'd be ready the next week. The next week came and I was the one to call again. No proactive initiative on Sterling's end to offer updates as other body stores do. I was informed once again that they needed a few more days. This went on again the next week. Then I called yet once again. There is an absence of interaction in between the client and the shop. I discovered this as similarly discouraging as the prolonged repair work time and overinflated repair costs. Bottom line: This place is probably a lovely location for Maserati and Ferrari owners. For BMW, Mercedes and Audi owners Sterling is a problem. Be forewarned.
Sterling Collision Center facility and the staff who operate this location are excellent! The people are friendly, information oriented, polite, exceptional communicators, educated, and to top all of it off the store does high quality, thorough work worthy of my beastly M3. Reception gals have been well trained at not just greeting but also how to make folks going through typically a nerve-wracking and aggravating life occasion feel safe and in the house. Mike and Tiffany are down to earth good folks who own their craft when they take repair work price quotes, keep you in the loop on exactly what's happening with the automobile, and provide exactly what they state they will do. The store itself is remarkable - big, tidy, expert. They supply a fast trip which I extremely advise requiring to comprehend simply how various this store is than other in the location. Whereas I hope I never ever require their services once again, must another accident accompany my automobile, I understand precisely where I am bringing it for repair!
It has been the third time I have been helped by STERLING COLLISION CENTER, LLC. I am a repeat customer because my experiences have been all good. From the reception of the lorry, communicating the information of the work, keeping me upgraded of the development, and providing the automobile as it was arranged. The quality is so fantastic, that you could NOT guess what has been fixed. I handled Tiffany Carroll, besides that she is personalized, she is extremely experienced of the impact a vehicle damage might have. I highly advise STERLING COLLISION CENTER, LLC, Tiffany Carroll and her entire team to repair any damage a vehicle could have.
Crash Center Reviews
Our precious cars and truck was struck. After getting a recommendation from the dealership about Sterling, we took it there that exact same day. Two months in we finally get the vehicle back, reasonable considering the arrival time of the parts and the volume of other vehicles to be worked on. However, the quality of the work was extraordinary. Then we observed a "small" mistake: the door that was replaced was a different trim from the initial one. After bringing this up with Paula, she made the effort to guarantee the vehicle would be fitted with the appropriate door with a much shorter turn around time. They even repaired a number of scratches on the hood, totally free of charge as courtesy. And now the vehicle is back in its pristine condition. Thank you Paula for fulfilling our requirements as rapidly as possible.
Accident Center Honda
Just gotten my better half's Audi. Lastly able to consult with Katlyn. She had actually been a significant assistance these past 3 months. She was very handy and had the ability to shift through the insurance nightmare. Customer care was impressive. The automobile looks and trips like a new cars and truck. Everybody in the lobby was very helpful and considerate. Richard described and ended up the documents all the work that was done.
I just recently went to Sterling and dealt with Paula to repair damage on my A4. Of all, I had formerly gone to ICC Collision Centers at the recommendation of South Coast Audi, and it was a disaster to state the least. ICC was slow and when I got my automobile back, I had to have them retouch some excess paint leftover, such a novice error and lack of attention to information; they also ignored other standard directions. Then the Geico inspector Kareena at this location was not really valuable or responsive. In the end, I paid more than my deductible due to political BS, incompetence, aversion to deal with each other, and poor customer service (Geico's end); I was likewise stuck in a rental beyond what Geico would cover due to that. This time, I went to Sterling at the suggestion of Audi in Mission Viejo. Night and day to state the least. When authorizing supplements, Paula was terrific to deal with and the Geico adjuster she worked with was very timely and gave no problem. The quality of work at Sterling was outstanding and I got several status updates a week. I will without a doubt go back to Sterling if I need any future repair works.
What this comprehensive time period amounts to in dollars: 8 weeks read more of an automobile rental (tiniest economy car) runs an additional $1800 plus taxes and fees. Their process: As quickly as you drop off your car, they tear down your automobile so you can't alter your mind. They proceed to work on your automobile ... as their staff also works on other cars and trucks. Two months in we lastly get the vehicle back, easy to understand considering the arrival time of the parts and the volume of other cars and trucks to be worked on. The vehicle looks and flights like a new automobile.